SHIPPING INFORMATION
General Shipping Policies & Time
The following chart provides estimated shipping times from the start of transit. This table does not include assembling, processing or manufacturing time. You may receive your order sooner or later depending on these factors as well as the ship to location of the order. Generally, our processing time is between 24 to 48 hours, but it varies by product and product line. To check on an exact processing plus shipping time, please feel free to call our customer service department and they can provide that to you over the phone. Once your order has shipped, any address updates will need to be made directly with our customer service department. Charges to reroute any deliveries will be at the customer's expense.
| Shipping Method | Transit Time |
|---|---|
SMALL PACKAGE SAVER |
3 to 7 business days* This method is only available for products under 10 pounds. The majority of products that qualify for FREE SHIPPING, will ship this method |
GROUND |
1 to 6 business days* Our house carrier is UPS and the majority of packages will ship this way. Occasionally packages may ship Fedex. |
| SECOND DAY AIR |
2 to 3 business days* For this option please call in and speak to our sales department. |
SECOND DAY AIR |
2 to 3 business days* For this option please call in and speak to our sales department. |
| NEXT DAY AIR |
1 to 2 business days* For this option please call in and speak to our sales department. |
CANADA |
1 to 6 business days* Transit time can vary due to border customs and carrier may use contact number requiring further information. |
| LARGE PACKAGE RATE |
3 to 5 business days* For residential deliveries the carrier may use contact number to schedule delivery. |
| Will Call |
Customer Pick Up This option is available to all customers, but must be requested over the phone. There is no shipping or handling charges for choosing Will Call. All customers picking up in person regardless of bill to location, will be required to pay Florida sales tax unless tax exemption papers are provided. |
Freight/Oversize Shipments
Freight/LTL shipping quotes are calculated based on delivery to commercial addresses. This means that the property must be commercially zoned and have official business hours of operations. If you do not have a business address and you have already purchased a Freight or Oversized item then we will contact you with an updated shipping charge that must be paid for delivery. If you have not purchased yet and would like a shipping quote to a non commercial address, we are more than happy to help!
Carriers will not automatically notify you ahead of time for delivery. If a notification for the delivery is needed, you must schedule a delivery appointment directly with the carrier after the order ships. Additional shipping charges may apply.
When a Freight shipment arrives do not sign the delivery receipt before you have fully inspected the package and have marked down the exceptions and damages on the receipt if they apply. If a Freight shipment does arrive and is damaged, we can not help you if you did not sign for it as damaged and clearly note it on the delivery receipt.
Upon delivery of the shipment, if you do not have the ability and/or equipment to unload your product the freight carrier may ask if you would like to have them unload the product with a lift gate or other methods. Any additional services requested such as this may incur an additional fee charged to the customer by the freight carrier and GoProParts is not responsible for such charges. The decision to accept these charges lies solely with the delivery recipient.
Free Shipping Promotions
All Free Shipping items will have a 3 to 7 day transit time. For any products or promo codes that offer Free Shipping on orders or individual parts, the Free Shipping only applies to the contiguous 48 United States. For all other ship to locations, an accurate shipping quote must be calculated and paid. Free Shipping also does not apply to oversized or freight items unless specifically stated and a commercial zone address is required.
RETURNS POLICY
If for any reason an item you have purchased from GoProParts does not meet your satisfaction, you may return that item any time you would like. We know life gets busy and we don’t want to hold you or your money hostage. For all returns you will need an RMA number assigned to you by our customer service department before we can accept any returned merchandise. The following conditions must be met:
- All returned goods must be in their original state in new, resalable condition
- Products cannot be dented, scratched or have any protective material removed
- Mattresses are non-returnable once they have been opened and the vacuum seal has been broken
- Shipping Fees are non-refundable
- All returns must have a valid RMA number issued by our customer service department
- Orders can be canceled only prior to shipment or the start of the manufacturing process
- Collect shipments are not permissible and will be refused
- Customers are responsible for all return shipping costs unless the item is being returned because of a definite error by GoProParts.
- Refunds will only be processed in the form of the original payment method. If you change your bank or credit card and we can longer refund the original form of payment then you will be issued store credit. Any forms of checks can not be accepted or issued as credit.
Upon receiving the item back into inventory, we will issue a credit back to the customer in the form of payment that the original order was received (Paypal, credit card, etc.)